Conferences by Benoit Chalifoux
The art of negotiating in a climate of trust
Negotiating is about giving and receiving. You must strive to create a courteous and constructive interaction that is beneficial to both parties. Good negotiations contribute significantly to the success of the business, as they help you build better relationships and provide lasting, quality solutions.
Your approach should foster goodwill, regardless of the differences in interests between you and your customers.
People are more likely to do business with people they know, like and trust. Have you noticed that when trust is not there, the transaction is long and the hesitations are numerous? The opposite is also true; when there is full trust, the transaction is quick and smooth.
In this training, you will learn the formula for building strong relationships with your counterparts and naturally integrating an effective and ethical negotiation framework.